Givebacks (MemberHub) HELP

How do I set up Stripe to take payments with Givebacks? Click here for step by step instructions.

• This setup should be completed by a person who is a signer on your organization’s bank account.
• You must set up a Stripe account through Givebacks, even if you have another Stripe account. Stripe for the Givebacks is different than a standard Stripe account you may have.
• When setting up the Stripe account, you are encouraged to use a personal email address instead of a general email address. The sign-in is specific to the individual and authentication often requires confirmation of personal information.

A Stripe account allows your unit to be able to process online credit/debit transactions through Givebacks. The owner of the account should be either the president or treasurer of your unit. Each time the position transitions to a new person, the ownership of the Stripe accounts needs to be transferred. If this is not done then the Stripe account can be suspended which will prevent online purchases. This is different from remitting state/national dues through ACH.

To check if your Stripe account is active, go to the Dashboard in Givebacks. Navigate to “Financial Management” in the menu on the left, and select “Stripe Settings”. If the status is “connected” and the email listed is the current president or treasurer, then you are good!

If your account is pending follow these steps.

To transfer ownership of the Stripe account, is the current owner able to help?:

• If Yes–> Please follow these steps
• If No –> Please follow these steps

• Update Officers (info at the end of this video about who is an admin has changed – manage admins under “Settings Menu” > Admin Roles

• Adding Members

• Membership Items

• Remit State Dues

• Store Management 

• Order Payouts & Store Settings

• 990 Confirmations & Upload Docs

• Communications